My Role and Responsibilities

  • Owned end-to-end UX design output from concept/prototype to production.
  • Spearheaded collaborative efforts to define product and feature scope and requirements with key stakeholders.
  • Lead major feature design reviews with stakeholders and global design approval processes for private launch and new feature releases.
  • Gathered user feedback and research data to generate new feature ideas, UX improvements and concepts.
  • Built interactive prototypes to conduct user testing of proposed UX.
  • Generated design schedules and mapped out work streams as part of overall product roadmap planning.

Post-Launch UX, Research, and Customer Impacts

  • Collaborated with UX Research team to define and institute a rigorous UX evaluation and benchmarking program.
    • Twice-yearly UX benchmark studies to evaluate and quantify overall product UX health and ongoing assessment of customer feedback in order to gauge customer sentiment.
    • Required UX testing as a milestone for all new feature design work to validate customer needs are being addressed.
  • Generated UX action plans based on customer feedback and UX health results in order to surface issues with stakeholder teams and raise the customer’s voice to product roadmap planning.
    • Lead to increased visibility of customer needs/challenges and new customer-focused approach to product planning adopted by the product team.
    • Implemented UX design solutions resulted in 20-60% increases in customer sentiment for each stage of customer journey, up to 80% reduction in task completion times, and implemented a simplified mental model for resource creation and management.

Work Samples

Streaming Resource Management

 

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